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General FAQ

Octo Browser freezes on launch​

There are several reasons why this may occur:

  1. Unstable connection. Try connecting your device to another network or using your mobile Internet connection.
  2. Connection using a VPN. Try running Octo Browser without the VPN.
  3. Some providers may incorrectly resolve DNS. Try changing the DNS to Cloudflare 1.1.1.1 / 1.0.0.1

Other solutions for Mac when working with Octium​

  • Make sure your account has administrator privileges.
  • Try downloading and installing a fresh build from the official website.
  • Try disabling the firewall.
  • Clear the components folder and restart the client. To do this, open launchpad, type terminal in the search box, in the window that appears, type cd ~/.Octo\ Browser/, press Enter (this should bring you to the Octo Browser directory). Once in the directory, delete the "bin" folder. To do this, enter the command rm -rf bin in the same window. Restart the browser, and its components will be downloaded again.

When launching Octo Browser on Windows, a blank window appears and the browser does not start​

Open the browser log.

  1. This often happens when the necessary Microsoft Edge WebView2 control elements or .NET Framework packages are missing from the OS. If you see notifications related to these components in the log, follow the instructions provided on the WebView2/NET Runtime page.
  2. If you see WinError 10014 error in the log, make sure that you have installed the latest version of Octo Browser.
    • If you don't have the latest version:
      • Stop the Octo Browser process
      • Press "Win"+"R". In the window that opens, enter %appdata%, then "OK". Find and delete the Octo Browser folder
      • Uninstall Octo Browser using "Add or Remove Programs"
      • Delete the Octo Browser folder in C:\Program Files\
      • Download the latest version of Octo Browser and install it
      • Press "Win"+"R". In the window that opens, type cmd, then "OK"
      • Type netsh winsock reset and press "Enter"
      • Launch Octo Browser
    • If you already have the latest Octo Browser version:
      • Press "Win"+"R". In the window that opens, type cmd, then "OK"
      • Type netsh winsock reset and press "Enter"
      • Launch Octo Browser

If these solutions have not helped you resolve the problem, contact our Customer Service.

What will happen to my data and profiles if I do not renew my subscription?​

Profiles are stored for 6 months in the account. If you do not purchase or renew a subscription within 6 months, all profiles stored in your account will be deleted.

Do you have a trial period?​

New users may be occasionally offered a trial subscription. To ask for a trial period possibility, you need to contact the Octo Customer Service Telegram bot.