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Authorization FAQ

After launching the Octo Browser client, I am redirected to the authorization page.​

  • Most likely the session token became outdated after an update. Try authenticating again. Forced logging out of Octo Browser is performed for user account security once every 30 days if you have not logged into Octo Browser using your username and password for 30 days.

    To avoid this, you can log out and back into your account again yourself at any convenient time.

When entering my login and password, I get the "Something went wrong" error message.​

  • Try changing the client server by clicking "Select Server." You will see a list of servers for Octo Browser network requests in the drop-down menu. We recommend selecting the one closest to your location. After changing the server, you need to restart Octo Browser for the changes to take effect.

When I try to log into my account, I get the "Check your Internet connection" notification.​

  • Make sure your Internet connection is working (try to open a website in a browser, check if other applications are working).
  • If you can open third-party applications and websites, enable your VPN and select a European server (UK, PL, etc.). Your Internet Service Provider may be blocking access to our servers. Enabling a VPN will allow you to bypass such restrictions.